Support
How to get help with Transcript Vault. Email, response times, what to include.
Talk to us
The fastest way to reach us is by email:
- General questions, billing, refunds, licence migration — support@tekimax.ai
- Privacy questions — privacy@tekimax.ai
- Security disclosures — security@tekimax.ai
We reply within one business day.
When you write in, include
If you're reporting a bug or odd behavior, this makes us a lot faster:
- macOS version (
sw_vers) - Transcript Vault version (visible in Transcript Vault → About)
- Which assistant the leaked transcript came from (Claude Code, Codex, Gemini CLI, Antigravity)
- What you expected to happen
- What actually happened
- Steps to reproduce, if you can
Please do not paste API keys, tokens, or the transcripts they appear in. The redacted finding row in the app is enough; we can usually diagnose from the rule name and the masked preview.
Office hours
We don't run formal office hours yet. For Pro customers who want a 20-minute screen-share, mention it in your email and we'll find a time.
Status & uptime
Transcript Vault itself is an on-device app, there is no server it talks to. The only external services in the loop are:
| Service | When | Outage means |
|---|---|---|
| dl.tekimax.ai | First download, plus the per-download counter | You can't fetch the .dmg. Re-mirrored at dl.tekimax.ai/transcript-vault.dmg direct from R2. |
| fulfillment.tekimax.ai | Pro purchase claim link (24h) and the free-download counter | New Pro buyers can't claim their key; we re-issue manually on request |
| Stripe checkout | First Pro purchase, renewal billing | You can't upgrade or renew; existing licences keep working until their exp date plus a 30-day grace period |
| Ollama (local) | Optional AI helper | The Explain button is hidden |
Once installed and licensed, nothing the app does day-to-day requires the network.